Viewing and Changing Orders

Get More Technical Support

Find all the current or past order information you’re looking for – quickly and conveniently.

Order Status & Tracking

Find all the orders that you have placed on the web, phone, or fax. Get your most recent order status and delivery tracking information (if available). Order must have been placed on the web to be able to obtain previous order status & tracking.

Help for Order Status & Tracking

Request an Invoice

For invoices older than 12 months, or if you need another physical invoice copy mailed to you, you can request an invoice copy, contact us by email, or call +44 8701 200 208 for a service representative.

Cancel an Order

You may have the opportunity to cancel your order, but if it is already in process, you can always make a return. Click on link for details.

Help for cancelling an order

Viewing & Changing Orders

Q: What is the status of my order?
A: You can see your most recent orders on the Order Status & Tracking page. There may be times where an order just placed may not immediately appear until the order request has been fully processed by our business systems.

Related Links

Q:Can I speak to someone about an order I have placed?
  • Email customer support:
  • Call customer support: +44 8701 200 208, 08:00-17:00, Monday - Friday (UK Time)
Q:What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on +44 8701 200 208 or email us at
Q:Can I cancel an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed, if urgent please call our customer support team on +44 8701 200 208
Q:Why are some items missing from my order?
A: There are many reasons why items may be missing from your order. Please see your Order Status & Tracking to see the status of missing items. If you still have questions please contact customer support +44 8701 200 208.